Shipping policies and exclusions

tunafolk – Design Studio
Last Updated: September 26, 2023

1. Delivery of Products and Services
tunafolk is committed to providing efficient and secure delivery of our products and services. Below are our policies and exclusions related to shipping and delivery:


2. Delivery Areas
We serve specific geographic areas and may have restrictions regarding delivery availability in certain locations. We recommend contacting us to verify whether we deliver to your area.


3. Delivery Timeframes
Delivery times may vary depending on the type of product or service and the delivery location. We strive to meet the agreed deadlines; however, please note that unforeseen circumstances may affect delivery times.

4. Shipping Costs
Shipping costs will be agreed upon and detailed for each project or order. These costs may vary depending on the size, weight, and delivery location.


5. Shipping Methods
We use secure and reliable shipping methods to deliver our products and services. The specific shipping method will be determined by us and communicated to the client.


6. Shipping Exclusions
The following situations may be excluded from our shipping policies:

  • Deliveries to inaccessible or remote locations that cannot be reasonably reached.
  • Delays due to extreme weather conditions or other unforeseen circumstances.
  • Access issues at the delivery location (e.g., buildings without elevators).
  • Lack of proper access or permits for delivery at the designated location.
  • Deliveries requiring additional security measures, such as the presence of a client representative.
    Changes to the delivery address after the product or service has been shipped.

    7. Inspection and Acceptance of Delivery
    It is the client’s responsibility to inspect and accept the delivery of our products and services at the time of delivery. Any damage or issue must be reported immediately so that we can take the appropriate action.

    8. Contact
    If you have any questions or concerns regarding our shipping policies and exclusions, please contact us at hola@tunafolk.com.

No-return and refund policy

Thank you for choosing tunafolk for your product and service needs.

We would like to inform you that, in accordance with our Terms and Conditions, once the purchase of any product or service has been completed, returns and refunds are not accepted.

As part of our business policy, we strive to provide our customers with the best possible experience. However, due to the nature of our products [or services]—which may be digital, intangible, or custom-made—we are unable to accept returns or offer refunds once the transaction has been finalized.

We encourage you to carefully review the specifications of each product or service before making your purchase. If you have any questions or concerns, the tunafolk customer service team will be happy to assist you before you decide to proceed with your order.

We appreciate your understanding and continued support. If you need more details about our policies or have any inquiries, please do not hesitate to contact us.

Sincerely,
The tunafolk Team.